Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Contact us at support@courtbanter.com as soon as possible and include your order number and the change you are requesting.
Because Court Banter apparel is printed after an order is placed, we cannot guarantee cancellations or changes once production has begun. This includes changes to the product, size, color, quantity, or shipping address.
Please review your order carefully before completing checkout.
How do I choose the correct size?
How do I choose the correct size?
Use the measurements provided in our Size Guide before placing your order. For the most accurate comparison, lay a similar item you already own flat, measure it, and compare those measurements with the guide.
Our apparel generally follows a unisex fit, but sizing and fit details may vary between products. Always review the information shown on the individual product page.
Choosing carefully before ordering helps avoid unnecessary returns related to fit.
What materials are used, and how should I care for my apparel?
What materials are used, and how should I care for my apparel?
Materials may vary depending on the product and selected color. Check the individual product page for the most accurate fabric and construction information.
Unless the product instructions state otherwise, we recommend washing apparel inside out with cold water and similar colors. Use a gentle cycle, avoid bleach, and tumble dry on low or hang dry.
Do not iron directly over printed artwork. Proper care can help preserve the color, shape, and printed design.
What should I do if my order is defective, damaged, or incorrect?
What should I do if my order is defective, damaged, or incorrect?
Contact support@courtbanter.com promptly after receiving your order. Include your order number, a description of the issue, and clear photographs showing the product and problem.
If we confirm that an item arrived defective, damaged, or incorrect, Court Banter will provide instructions and cover the appropriate return or replacement shipping costs.
Please do not mail an item back before contacting us and receiving return instructions.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Eligible items may be returned within 30 days after delivery. To qualify, the item must be unworn, unused, unwashed, and returned in its original condition with any original tags and packaging.
You will also need your receipt or other proof of purchase. Items returned without prior authorization may not be accepted.
Please review our complete Return & Exchange Policy before submitting a request because exclusions may apply.
How do I begin a return?
How do I begin a return?
Email support@courtbanter.com within 30 days after receiving your order. Include your order number, the item you want to return, and the reason for your request.
We will review your request and provide instructions if the item is eligible. Do not send your return to the Court Banter business address or any other address without first receiving authorization and the correct return destination.
Unauthorized returns may be refused or may not qualify for a refund.
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return shipping costs on eligible standard returns, including returns related to size, fit, preference, or a change of mind.
Court Banter will cover the appropriate return or replacement shipping costs when an item is confirmed to have arrived defective, damaged, or incorrect.
Original shipping charges are not refundable unless required by law or the return resulted from a confirmed Court Banter error.
Can I exchange an item for another size or color?
Can I exchange an item for another size or color?
Contact support@courtbanter.com to request an exchange. Exchanges must meet the same eligibility requirements as returns and depend on product availability.
Customers are responsible for shipping costs associated with exchanges unless the original item arrived defective, damaged, or incorrect.
Because our apparel is printed after ordering, replacement items may require a new production period before shipping.
Shipping & Tracking
How long will my order take to arrive?
How long will my order take to arrive?
Court Banter apparel is printed after an order is placed. Your total estimated delivery time includes both production time and shipping time.
Delivery estimates shown during checkout or in your order communications are estimates rather than guaranteed arrival dates. Weekends, holidays, carrier delays, severe weather, address issues, and unusually high order volume may affect delivery.
Visit our Shipping Policy for the most current production and delivery information.
Where does Court Banter ship?
Where does Court Banter ship?
Court Banter currently ships to eligible addresses within the United States.
Shipping availability, available delivery methods, and any related charges are displayed during checkout based on the shipping address entered.
Orders that qualify for free shipping over $120 will receive the eligible free-shipping option during checkout. Taxes and other excluded charges do not necessarily count toward the threshold.
How can I track my order?
How can I track my order?
When tracking becomes available, it will be sent to the email address used during checkout. Tracking may take a short time to update after the carrier receives the shipment.
If your order contains multiple products, they may occasionally arrive in separate packages. Each available shipment may have its own tracking information.
If tracking shows delivery but you cannot locate the package, check the delivery area, household members, neighbors, and any carrier notices before contacting support@courtbanter.com.